Refund and Returns Policy

Overview

At Thyiana, we understand that purchasing jewelry is not only a significant investment but also an emotional decision. We strive to ensure your complete satisfaction with every piece you acquire from us. This Jewelry Return and Exchange Policy is designed to provide you with clear guidelines and peace of mind, should you need to return or exchange an item.

Our refund and returns policy lasts 30 days. If 30 days have passed since your receipt, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Policy

Time Limit: You may return or exchange most jewelry items within 30 days from the date of receipt. This grace period allows you sufficient time to inspect and decide if the piece meets your expectations.

Condition of the Item: The jewelry must be in its original, unworn condition with all tags, certificates, and packaging intact. Any signs of wear, damage, or alteration that occur after delivery will affect the eligibility for return or exchange. For example, a necklace with scratched clasps or a ring with resized shanks may not qualify under our standard policy. Minor cosmetic imperfections that were present at the time of purchase and disclosed to you are exempt from this condition.

Defective or Damaged Items

In the unlikely event that you receive a defective or damaged piece of jewelry, we offer special consideration. Please contact our customer service team immediately upon discovery, preferably within 48 hours. Provide detailed photos and a description of the issue. We will arrange for a replacement, repair, or full refund, depending on the nature of the problem and your preference. Shipping costs associated with the return of defective items will be borne by us. Our quality control processes are stringent, but we understand that mistakes can happen, and we are committed to rectifying them promptly.

Special Considerations

Custom-Made Jewelry: Items that are custom-designed and crafted to your specifications are generally non-returnable, as they are made uniquely for you. However, if there is a significant quality issue that was not disclosed to you prior to purchase, we will work with you to find a satisfactory resolution, which may include a repair or remake at our expense.

Gift Purchases: If you received the jewelry as a gift and would like to return or exchange it, we can accommodate you. Please provide the original receipt or proof of purchase if possible. If not, we will do our best to assist you based on other available information. The refund will typically be issued in the form of store credit, unless the original purchaser opted for a different refund method at the time of sale.

Clearance and Sale Items: Jewelry marked as clearance or sold at a significant discount may be subject to a modified return policy. These items can usually be returned or exchanged only if they are defective. Please check the specific terms and conditions provided at the time of purchase, as they will supersede the general policy for such items.

The Return Process

To initiate a return or exchange, please follow these simple steps:

Gather Your Documentation: Locate the original receipt or proof of purchase. This is essential for us to process your request quickly. If you received the jewelry as a gift and do not have the receipt, any accompanying gift card, packaging with our branding, or other relevant purchase details will be helpful.
Contact Our Customer Service: Reach out to our dedicated customer service team via email at Service@thyiana.com , or through the contact form on our website. Provide them with your order number, a brief description of the reason for the return or exchange, and attach clear photos if applicable (especially for damage claims).
Packaging: Once your return or exchange has been authorized, carefully repackage the jewelry in its original box or a suitable protective container. Include all accessories, certificates, and paperwork that came with the item. We recommend using a padded envelope or a small box to prevent any further damage during transit.
Shipping: Ship the package to the address provided by our customer service representative. Please note that for returns, we recommend using a trackable shipping method to ensure the safe arrival of your item. You are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part.

Upon receipt and inspection of the returned item, we will notify you of the status of your return or exchange. If approved, your refund will be processed within 10 business days, and exchanges will be shipped out promptly.

Refund and Exchange Options

Refunds

Once your return is approved, refunds will be processed using the original payment method. If you paid by credit card, the refund amount will be credited back to your card within 10 business days, depending on your bank’s processing time. For payments made via PayPal or other digital wallets, the funds will be returned to your respective account. In cases where the original payment method is no longer available, we will issue a company check or store credit, as per your preference. You will receive an email confirmation once the refund has been initiated.

Exchanges

If you prefer to exchange your jewelry for a different item, we will do our best to accommodate your request. Our customer service team will guide you through the available options based on the current inventory. Once you select the new piece, we will ship it to you promptly, free of charge for standard shipping within our domestic market. International customers may be responsible for any additional shipping costs or customs duties associated with the exchange. The process is designed to be seamless, ensuring you receive the perfect piece to cherish.please contact Service@thyiana.com to get the exchange address.